Walk-In Tub Frequently Asked Questions (FAQ’s)

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Popular Questions

Bather’s Soaking Depth in Walk-in Bathtubs (deep walk-in tubs, deep soaking, immersing, submerge, sink, dip, soak)

The walk-in tub is specifically engineered for seated bathing, rendering the option of lying down typically impractical. Furthermore, the soaking depth of a walk-in bathtub is assessed differently from a regular bathtub. It’s determined by three pivotal factors: the interior length of the tub, the length of the seat, and the distance from the seat to the overflow.

Ella’s Bubbles boasts a diverse range of over 25 walk-in tub models, each designed to cater to various body types, including models specifically crafted for taller individuals. The Ella Big4One walk-in tub can likely accommodate some of the tallest bathers, while the Ella ShaK model is specifically tailored for those who are close to or over 7 feet tall. These models are uniquely designed with the comfort and needs of taller individuals in mind.

For those desiring the option to lay down, Ella’s Bubbles has innovatively addressed this need. We offer two distinctive lay-down walk-in tubs, each equipped with glass doors. Moreover, an additional option of a glass shower screen is available to provide an enhanced bathing experience.

What is the difference between Ella Acrylic Walk In Tubs and Gel Coat Walk In Tubs offered by other Brands? (Acrylic vs Gel Coat)?

The two most popular materials and manufacturing methods for walk-in bathtubs are gel coat and acrylic solid surface. Both varieties differ in price, appearance and overall quality.

Acrylic walk-in bathtubs are vacuum formed from a solid Acrylic / ABS sheet. The acrylic material is heated and stretched over a mold, resulting in a glossy white nonporous finish. The result is an easy to maintain tub, impermeable to mold. Acrylic offers a smooth surface and strong resistance to chipping, cracking, or fading. Once the acrylic walk-in bathtub shell is removed from the mold, it is reinforced with gel coated fiberglass, and placed onto a stainless-steel rustproof frame. Following this process, additional layers of gel coat fiberglass are added, bonding the shell and frame into one solid structure.

Gel coat fiberglass walk in tubs are derived from spray-resin and fiberglass particles, and then reinforced with additional fiberglass. The gel coat resin is sprayed onto the surface, forming a thin protective layer coating the inside filler.

In comparison to acrylic sheets, the porous surface of gel coats are more difficult to clean, demanding extra time and attention. With the build up of dirt and body oils, the surface becomes slippery over time. Additionally, acrylic tubs are less likely to fade in comparison to gel coat tubs due to color dispersion throughout the material. In contrast, the color of gel coat tubs only lies on the external surface layer, resulting in a more temporary lifespan. Acrylic walk in tubs are a recommended option for those who prefer a long lasting glossy white finish.

Do walk-in tubs fill quickly? I’m worried about being cold while I’m waiting for water to fill up the tub. (Fast fill faucets, staying warm, wait time, cold seat)

Ella walk-in bathtubs feature fast-fill deck mount faucets, offering several advantages over regular bathtub faucets with slower fill times. These fast fill faucets are designed to maximize water flow, reducing loss of heat due to longer fill times. Ella’s Bubbles offers sleek and modern design faucets, adding to the overall look and feel of your bathroom. The Ella 2-piece 16 GPM fast fill faucet is perfect for walk-in tubs with less deck space and capacity. The Ella 5-piece 18 GPM faucet is perfect for standard or larger size walk-in tubs. Walk in tub fill time will range from 7 to 15 minutes depending on the size of the walk-in tub and the configuration of the water supply lines within the install location.

For more information, including videos and specifications, please visit our 2-piece and 5-piece fast fill faucet product pages. You will find our water capacity charts for selected walk-in tub models on designated walk-in tub category pages.

Ella 2-piece and 5-piece faucets include 5 feet long water supply lines.

GPM* – gallons per minute.

Also frequently asked questions: Fast drain and heated seat.

What size water heater should I get for my walk-in bathtub?
(out of hot water, cold water, slow fill time, weak water pressure, not enough hot water)

There are multiple factors can affect the fill time and the water temperature:

  • The size of the walk-in tub (water capacity in gallons, occupied)
  • The water pressure in the house
  • The water supply piping size and configuration (1/2” vs ¾”)
  • The distance from walk-in tub to the water heater
  • The faucet of the walk-in tub (fast fill vs standard)
  • The efficiency and capacity of the water heater
  • Simultaneous operation of multiple plumbing fixtures

It is always recommended to upgrade the water heater to the larger size considering all factors. Each case is different. The average size walk-in tub usually require replacement of existing smaller heater to 75 gallon or bigger water heater while Ella largest walk-in tubs like Ella ShaK or Big4Two might require dedicated large size water heater in addition to one in the house.
There are also available electrical and natural gas high efficiency tankless water heaters. Usually, tankless water heaters will offer slower fill time so it is strongly suggested to purchase the highest flow rate available – 11 GPM or higher.
Example of tankless water heater:
Rheem Performance Platinum 11 GPM Natural Gas High Efficiency Indoor Recirculating Tankless Water Heater
Please consult with experienced professional contractor to make assessment of all factors and provide the best solution for water heater.

Aren’t powered drains faster and pump water out quicker? (Fast Drain, Quick Drain, Drain Pump vs. Ella Dual Drain Technology)

Yes, it does drain faster however while the hydro pump pushes the water through the drainage system faster it also applies lots of pressure to the walls and fittings of the house drainage system and can damage that especially if that is old or if there are some weak spots in the sealed joints. The electrical supply to pumps can fail and therefore can create situations where draining of the walk-in tub will be very slow or difficult.

Ella proprietary Dual Drain Technology is the best gravity-driven drain in the industry and it drains fast and reliably.

Please visit Ella Dual Drain web page for detailed information and video: https://ellasbubbles.com/walk-in-tubs/dual-drain-technology/

How long it will take to drain my walk-in bathtub? (About Ella Dual Drain Technology)

The draining time of the walk-in tub will depend on the water capacity of the tub, the complexity and condition of the house drain, and the walk-in tub drain. The approximate drainage time for average size Ella walk-in tub can be around 80 seconds at ideal house drain conditions. The Ella 4 port 2-inch dual drain can be connected to the existing 1 ½” or 2″ house drain with T or Y connector. Common connection to Ella dual drain is to two (2) out of 4 ports depending on the location of the house drain.

For example: if the house drain is located on the left side then the Ella walk-in tub should be selected with the right side drain, and the door with the seat on the left side so there is enough space to add a T or Y connector and needed piping. All four (4) 2″ ports (2” outlets) can be connected to the house drain for the fastest possible drainage (suggested). That will depend on access to the house drain. Please verify all drain connection options with your experienced contractor.

Please make sure your house drain is tested by an experienced plumber and is in good condition before installing the Ella walk-in tub. Please visit Ella Dual Drain web page for detailed information and video: https://ellasbubbles.com/walk-in-tubs/dual-drain-technology/

What is the difference between Ella’s Bubbles microbubble therapy and others (competition)

Ella’s microbubble therapy system creates dense and consistent microbubble’s with benefits that are proven through 3rd party efficacy (laboratory?) studies and consumer feedback alike. Unlike competitive microbubble systems in the market, our system utilizes patented liquid thin film technology, which supersaturates the water with air, and allows the system to run at a lower pressure giving it the ability to utilize a low power pump with less power consumption, making it green and energy efficient to promote sustainability for the environment. It’s low maintenance with unparalleled benefits to the end-user.

Are Ella walk-in tubs easy to get in and out of? (Low threshold, Low Step-in Height. Easy in and easy out, comfort, convenience, safety)

Yes, all of Ella’s walk-in tubs have a low threshold, easy entry, making your bathing experience safer and more convenient for you and your loved ones.  See our low threshold video here.

Please click here to view our “How To Choose video. for detailed information about all the sizes and types of tubs we offer.

Will the in-line water heater heat up the water and will it stay warm in my tub? (Water heater, heated seat, in-line water heater)

Ella brand walk-in tubs with the hydro jetting option will include an in-line water heater. The in-line water heater is designed to maintain the water temperature of the tub. The in-line heater will only heat the water while the whirlpool system is in use. If you have the whirlpool system running it will help maintain your bath’s temperature. It will not make your bath warmer or completely maintain temperature, but it will keep the water in your tub to stay at a consistent, comfortable temperature. See the video here about the in-line water heater.

Also frequently asked question:
What is suggested water heater tank capacity in gallons for a walk-in tub?

I’m not sure I can afford the walk-in tub I want. (Financing options, price, value affordability)

We have several great tubs and many affordable options! Please call us at 800-480-6850 and someone will be happy to discuss your options! We also offer financing: /walk-in-bathtub-financing-payment-plan-options/

Which tub would be the best for me? (Size, style, door type, width, depth, options, affordability)

 Please click here to view our detailed “How To Choose” webpage.

Are Ella Walk In Tubs ADA Compliant?

ADA (Americans with Disabilities Act) sets certain standards for accessible design, ensuring that those with disabilities have equal access to public accommodations. Our product design offers multiple ADA compatible elements including:

– Physical Dimensions & Functionalities to accommodate users with disabilities
– Seat Height of 17″ presumably matching ADA compliance (on most models)
– Incorporate of a 5 Piece Faucet & 2 Piece Accessibility Single Level
– Many other characteristics

Ella’s Bubbles Walk In Tubs aim to balance interior space, jet positioning, and user convenience, and are recognized as a leading brand in Safety Products tailored for strategic and efficient usage.

If you need further clarification or assistance on ADA standards, you can reach an agent on our Contact Us page or calling us directly: 800-480-6850

What are your shipping options for Walk In Tubs? (Shipping costs, transportation, freight, crates, boxing, packing)

We offer multiple freight shipping options on all of our Walk In Tub models, and work with carriers across the globe. Each Tub is safely packaged in an Ella branded crate, and delivered with care to your location. Please Click here to see the Shipping and Receiving Video.

How Long Has Ella’s Been In Business? (Established, Founded)

Ella’s Bubbles has been in business since 2005. Please click here to view our Company video.

What about the doors? Are they easy to close? Will they be water-tight?(Watertight doors, easy to close, easy to open)

All of our doors have a durable integrated gasket that creates a tight, leak proof seal every time you bathe. Our U-shaped outward swing industrial-strength white PVC composite doors with glass cover covering our proprietary 3-latch gear and shaft locking mechanism.The extra-wide, easy-entry robust aluminum frame L-Shape Outswing Doors have a proprietary 2-latch gear and shaft locking mechanism. See locking mechanism video here. Our inward swing custom-made brushed stainless steel and tempered frosted glass door, features a chrome-finished stainless steel door handle with a secure locking mechanism for easy engagement and firm door closure. See our full door video here.

Which Walk-in tub will fit my home? (Best fit for my home, height, width, length, door, house, hallways, fit, bathroom)

Ella walk-in bathtubs are delivered as one unit. Therefore, it is necessary to ensure you correctly measure the width of your doorways from the main entrance all the way to the bathroom, including all the turning angles where you would need to carry your walk-in bathtub through the house into the bathroom. To learn more about choosing the right walk-in bathtub for you, please click here: Ella’s Bubbles | How to Choose a Walk In Bathtub

What about jetting options? What can I order for the tub I want? (Air, hydro, jetting, massage, options, water massage, air massage)

Ella’s Bubbles has over 20 walk-in tubs to choose from. Each tub has a wide variety of jetting options. Depending on the tub you choose, you can order a varied combination of air and hydro jetting. Plus, we offer Infusion micro-bubble therapy. And only Ella’s Bubbles offers independent foot massage. See our jetting options and accessories video playlist here.

Can I run the hydro jets and microbubbles at the same time? (Tub Operation, microbubbles, hydro jets)

Yes, you can. However, if you want to feel the full effect of Microbubble Therapy we recommend using it on its own. Please click here for the Microbubble Therapy page.

Can the independent calf and foot massage be added to any Ella’s walk-in tub?
(Hydro foot massage, independent food massage, calfs, feet)

The Independent Foot Massage can be added to almost any tub in the Ella product line. There are some tubs that are not compatible with this feature. Please click here for Ella’s Independent Foot Massage Video for more information. Contact customer service for more details.

How does the Independent Foot Massage feature work? (Tub function)

The Independent Foot Massage uses a separate pump. There’s no need to fill the entire tub to enjoy a luxurious, hydro foot massage. Simply fill the foot well with water and turn on the foot jets. See Ella’s Independent Foot Massage video here.

What about safety? I have limited mobility and I’m worried about easy access to a bathtub. (Safety, ease of use, handicapped, limited mobility, ADA, seat height, easy in, easy out, low threshold)

Ella brand walk-in tubs are easy-in and easy-out with lots of safety features. All of our walk-in tubs have an extra low step in threshold and a textured tub floor for slip resistance. Plus the expertly designed placement of our grab bars helps keep you steady and secure as you enter and exit your tub. Our wide swing L-Shaped door opens with an extra wide opening making entry and exit to your tub effortless. This wide L shaped barrier-free design, allows bathers to easily sit or transfer from a wheelchair into a comfortable, wide molded seat. See our safety video here.

What type of door should I get and should it be on the right or left side of the tub?(Door style, right side, left side door placement.)

The type of door you choose depends generally on the size of the room where you will be placing your tub. Outward swing doors require more room, but make it a little easier to enter the tub.

Inward swing doors are more stylish, are removable for easy tub cleaning and are better for a smaller bathroom. Always make sure that there’s enough clearance in your bathroom for an outward swing door. When choosing which side of the tub to choose to place your door, it primarily depends on the drain configuration of your house. Generally, a right side door will have the drain on the left and a left side door will have the drain on the right. Always consult with your installer as to which would suit you best. Click here for our outward swing door video.       Click here for our inward swing door video.

Are walk-in bathtubs difficult to clean and maintain? (Maintenance, cleaning, additives)

Not at all. Periodically (approximately once a month) the walk-in bathtub should be filled with water and a few ounces of white vinegar. The air and hydro pumps should be turned on and run for about 10-15 minutes. This helps prevent any calcification. The tub will then need to be drained. It is not necessary to flush the tub after each use. Any stubborn stains or marks can be removed with denatured alcohol or an acrylic bathtub surface cleaning supplies found locally. Please visit the product page of your selected walk-in bathtub and view the installation and maintenance instructions under the “Downloads” tab.

Keep in mind that all of Ella’s Bubbles jetted walk-in tubs come with two automated ways of keeping your tub clean. The first is our eco-friendly ozone generator. (See video here,) When you run your tub’s hydro massage feature, natural ozone is generated to keep the tub fresh and clean for each use. Tubs with our three speed air massage feature come with Auto-Purge. (See video here.) 20 minutes after your bath, the auto-purge function will turn on and clear the tub’s air system of standing water. It does this automatically and will sound like the tub’s jets are running for two minutes.

Is there a weight or size limit for the seat in a walk-in tub? (Can I fit, body type, weight, height, bariatric)

If the customer can comfortably fit in the tub, the bathtub will hold the bather’s weight.

We have many different sizes and shapes of walk-in tubs, so please have a look at our complete line of tubs and their specifications. We have several tubs that can accommodate bariatric bathers if that is an issue as well.      See How To Choose Video Here.

What about the price? How much do these tubs cost? (Price, cost, value, affordability)

We will gladly provide you with our transparent pricing information after we know which bathtub style, size and therapy option you would like. To get exact pricing and to select all the appropriate convenience features, please contact our sales agents. Live video chats with our technical support team are also available upon request. Our technical support agent can show you your bathtub live and lead you in the right direction. See our video about Ella’s pricing here.

Do you offer any Military or Veteran Discounts? (VA, Veterans discount, discount)

Thank you for your service! We most definitely recognize additional discounts in gratitude for your service. Please mention your status to an agent, and they will apply this discount. Verification may be requested.

Do you offer Senior Citizen Discounts? (Senior discount, Senior citizen, discount)

Yes, our Senior Citizens are offered an additional discount. This way you do not need to sacrifice quality for budget.

Aren’t all walk-in tubs similar in design? (Unique, features, proprietary, value, luxury)

No!  Ella brand walk-in bathtubs have over 20 different model options. Our tubs have a wide range of door styles, overall size, jetting options, and other therapeutic options.Please visit https://ellasbubbles.com/ to view all of our models and their specifications.

What are the different benefits of Hydro massage, air massage and micro-bubbles? (Health benefits, circulation, muscles, joints, arthritis, circulation)

Larger bathers or bathers that have mobility challenges will specifically benefit from the 3 speed air massage with bidet jets that can be helpful with hard-to-reach places. Bathers who have circulatory issues such as diabetes, hypertension, or amputation may benefit from  a hydro jetted walk-in tub with intensity control dial. The strategically placed jets massage the feet, legs, calves, hips and back, delivering an invigorating, relaxing experience. Bathers who have skin conditions may benefit from our Infusion microbubble feature. The microbubble system generates micro air bubbles into the water that are less than 50 microns. These microbubbles penetrate the first layer of skin and become a natural exfoliant. Some of our customers have told us that microbubble therapy has helped them with psoriasis and eczema, as well as leaving their skin feeling softer, more hydrated, and overall healthier.

How many gallons does it take to fill the tub? (Tub capacities, gallons, fill, drain)

Since Ella’s Bubbles has over twenty different models to choose from, the size of the tub you choose will determine how many gallons of water it takes to fill. You will find each tub’s complete specifications on the download page associated with each tub on our website.

Is it possible to shower in a walk-in bathtub? (Safe showering, seated shower, standing shower, ADA, showers)

All of Ella’s fast fill faucet sets come with an extendable, multi function handshower, but we also offer a shower column kit that can be installed on your walk-in tub. This would allow you to either stand or sit and enjoy a shower safely. We have detailed instructions on how a shower column should be installed correctly to prevent leaks.

A Shower Column Kit can be purchased and installed with any Ella fast-fill faucet. You can view details here: Ella Shower Column Kit for Deck Mount Faucets

Please see more helpful information here: /product/barrel-extension-hose-kit/

Do your bathtubs come with a warranty? (Warranties, guarantee)

Yes, Ella’s Bubbles offers a limited lifetime warranty for parts* during the lifetime of the original customer, living at the address of installation. Additionally, lifetime technical support is included with the purchase of an Ella’s Bubbles bathtub. Technical support is available via call, email, Video Chat, Skype, FaceTime, WhatsApp, WeChat and more.

Click here to see the warranty: ellasbubbles_warranty.pdf

I’m ready to buy an Ella’s Bubbles walk-in tub. What’s the next step? (How to purchase, customer service, buying an Ella walk-in tub)

Feel free to contact us via the online form and someone will get back to you as soon as possible. Or, click on “Get Quote” or “Contact Us”. You can always click on Live Chat at ellasbubbles.com during business hours and one of our agents will reply as soon as they can. Please click the following link to learn how to choose a walk-in bathtub: /how-to-choose-a-walk-in-bathtub/

Who can install my Ella’s Walk-In Tub? (Installation, Installers, tub placement, costs)

It’s best to hire licensed and experienced contractors who are aware of the local building construction requirements and codes. Experienced electricians and plumbers will be able to install the bathtub by following our installation manuals and directions by Ella’s technical support team. Live video chat with our technical support is available upon request. Our technical support agent can show you your bathtub live and lead you in the right direction. We never charge for installation, but we have a network of qualified installers that can help you.

Does Insurance cover any part of the cost? I am a veteran, does the VA offer any assistance? (coverage, benefits, grants, bonuses)

Unfortunately, we do not work with insurance companies or the VA, but you should contact your insurance agent to see what you’re covered for. We do offer financing through PayPal, Credit and Klarna.

If you have more questions regarding Medicare or Medicaid we suggest the following links:

Medicare & Medicaid Walk In Tub Information

Medicare & Medicaid Walk In Tub Pricing

Insurance Walk In Tub Pricing

For Veterans, use these links for more information:

What Veterans Benefits Can be Used on Walk-in Bathtubs?

Department of Veterans Affairs Grant Information- Home Modifications

Can you lie down in a walk-in tub? (Tub safety, lay down safely, sit comfortably and safely)

Walk-in bathtubs are specifically designed for seated bathing, therefore laying down in a walk-in bathtub is not recommended and could be hazardous. The comfortable reclining angle of our seats will allow for a relaxed seated position so the upper body can be immersed in the water. The length of the seat and the height of the bather will ultimately determine how far a person can recline. If a single bather uses one of our two seat tubs, then that bather could potentially put his or her feet up on the other seat to stretch out.

We do offer two Lay Down bathtub models with side door access: Lay Down 30” x 60” and Lay Down 32” x 72”  See the laydown tub video here.

Can I enter the tub with water already in it? (accident, flood, flooding)

This is considered dangerous behavior and we do not recommend this. Since our tubs fill quickly in about 7 minutes with our 2 piece and 5 piece fast fill faucets and can be outfitted with heated seats and backrests, wait times are minimal and you’ll be able enjoy your warm bath quickly with minimal wait times. See our fast fill faucet video here.

Can I put epsom salts or bath bombs in my Ella’s walk-in tub? (Tub additives, bubble bath, aromas, scented oils, epsom, salts)

Yes. Epsom salts are fine for use with your walk-in tub and will not harm the jetting system. We do recommend that you rinse your tub after their use however.

Bath salts and bath bombs are not recommended as they may have long term effects on the mechanics of your walk-in tub, but they can be used. The potential harm to your jetted tub comes from the oils, dye, Confetti, glitter, and floral material that is sometimes added to bath bombs. They should be used sparingly, and the tub should be thoroughly rinsed after use.

Can I use Epsom Salts in the combo hydro/air bathtubs. (Tub additives, bubble bath, aromas, scented oils, epsom, salts,hydro, air)

Epsom salt can be used in the bathtub; however, it may affect the chrome finish, most likely causing discoloration and spots on the chrome surface.

Does a walk-in tub increase the value of my home? (Value, luxury, re-sale)

This is dependent on customer desire. If you are selling your home with your walk-in tub and a potential buyer has specific needs that would be helped by a walk-in tub, then it might add some extra value to your home. It is also important to note that a Walk In Bathtub is worth significantly more than the typical bathtub.

Where are Ella walk-in tubs manufactured? (USA, Asia, Chicago, Design, Construction)

Our bathtub shells are manufactured in our partner factories in Asia, then assembled, jetted and tested in Chicago, IL USA. Everyone of our safe, luxury bathtubs are made to order, giving you full customization on therapy options and features. 

See our Chicago production and warehouse facility video here

Is the aromatherapy kit installable on any of the new or used tubs? (Aromatherapy, water, additives, scents, oils)

The Aromatherapy option, which incurs an additional cost of $200 (subject to change), can be installed on almost any Walk-In Tub if there is sufficient deck space, particularly when combined with other options. Please note that prices are subject to change. See the aromatherapy video here.

Where can I find the weight limit for each Walk In Tub? Which Walk In Tub can hold the most weight? (Specifications, width, depth, height, sizes, diagrams, schematics)

Every product page will have a “Downloads” tab. Under that tub will be the product specs, manual, operating instructions, cleaning instructions, and the warranty form.

See the video on our website navigation here.

How do you clean and prevent mildew or build up of bacteria in a Walk In Tub? (Maintenance, cleaning, tub care, durability, care)

The Pump Circulation System needs to be flushed and drained before using an Ella’s Walk-in Bathtub for the first time. To flush the bathtub, combine 2 cups of white vinegar and 2 cups of water. Then, fill the bathtub with water to reach an inch above the highest jets. Add the vinegar/water mixture, and run the bathtub for 10 minutes. Since the air and hydro system are plumbed, it is not necessary to flush after each bath. More stubborn debris may be removed with denatured alcohol. It is recommended that the pump’s inlet cover is cleaned and the pump circulation system is flushed once a month. You can clean the pump’s inlet cover by clearing debris, such as hair, followed by wiping it down using a non abrasive towel and a suggested cleaning material such as: Dawn® Dish Detergent, Rubbermaid® CommercialStrength Shower Tub & Tile Cleaner, Home Depot HDX Shower Tub & Tile Cleaner, Kaboom Shower Tub & Tile Cleaner with OxiClean, and so forth.

We do not recommend using bath bombs because they may be difficult to clean and can clog the jet system(s).*

On the 3 Speed Air Massage, which speed comes first? Is it high to low, or low to high? (Air massage, bubbles, air bubbles, air jets)

The first time you push the air massage button, it will be high speed. The second push is medium speed, the third, low speed and finally one more push shuts the system off.
See the Air Massage video here.

Do you offer Ella’s Bubbles Alcove Walk In Tubs? (House, bathroom, sizes, fit)

All of our walk-in tubs can be placed into a 3-wall alcove. Our tubs can also be installed against one or two walls as a free standing unit. Our walk-in tub models will come with a reversible end panel that is used to cover the end of the tub that is exposing the walk-in tub shell. An additional end panel can be ordered if your tub will be installed against the wall with both ends exposed to give it a completed look.

Is it okay to have the Pet Spa outdoors? (Dog bath, animal bath, outside)

The Pet Spa is recommended to be used indoors due to the electrical and water pump requirements. These components allow for the operation of exclusive features, and are often placed in protected garages or in-home/in-store locations. See the Pet Spa video here.

Can I Choose my own Installer? Do they need to be certified/verified? (Installation, contractor)

Ella’s Bubbles does allow you to choose your own installer for your project,  saving thousands on your installation as you can make the most affordable choice. If you do not have an installer in mind, our agents can help allocate a local company for you through our credible nationwide network of installers. Although we advise choosing a certified & verified installer, you do have the freedom to take any means necessary to complete your installation; with respect to local laws & regulations. Please note that your installer selection will affect the depth of your warranty. See how Ella can save you extra money with this video.

What is delivery time after placement of an order?

Delivery time is estimated within 14 business days from the paid invoice.

Can accessories be added later: i.e., shower screen, extra end panel, hand shower slide bar?

Some accessories can be added later, like 4-Fold Tempered Glass Shower Screen. Extra end panel, Hand Shower Slide Bar, Seat pillow, Headrest pillow.

What is the size of bottom basin area?

For the dimensions, please refer to the specifications page.

Is this tub suitable in size for myself (5’7”, 130 lbs) and my husband (6’0”, 200 lbs)?

Please refer to the How to Choose a Walk-In Bathtub page

How to Choose a Walk In Bathtub

Is the in-line heater for entire tub not just foot/calf area?

An inline water heater works only with a hydro pump, which helps maintain the water temperature.
If the walk-in tub has an independent foot massage, the inline water heater will be attached to the hydro foot massage pump.

Are installers & repair technicians only found by the using Angi feature and certified?

We can connect you with Angi Pro or you can hire local licensed and experienced contractors who know the local building construction requirements and codes best. Experienced electricians and plumbers will be able to install the bathtub by following our installation manuals and directions from Ella’s technical support team.

Where do I find the serial number? (Warranty Activation)

The serial number is found on the label located behind the magnetic access panel next to the door.

Where do I find the model number, SKU, or UPC? (Warranty Activation)

This information can be found on the individual product page after selecting your options, or on your proposal.

Unable to find your Answer?

Ask a Designated Agent in seconds: Please reach out via Live Chat, call our Customer Support (800-480-6850), or Contact Us from our direct form.

Technical Questions

How do I get the best seal between my tub and the bathroom wall?

The walk-in bathtub deck design is flat, allowing for the tile or wall panel to overlap the tile flange and the deck for a proper seal and to have enough distance between the controls and the wall. It is suggested to install the tile flange to the edge of the bathtub with 100% silicone before pushing the walk-in tub against the wall into the place. Any thin (1/8″ or 3/16″) rust-proof and waterproof material like acrylic, thin stainless steel, or fiberglass strip can be used as a tile flange. A tile flange can also be supplied by a contractor (available online). The strip can be approximately 5″ tall, just enough to be glued to the edge of the tub and overlap the edge by 2″ giving enough water barrier. Silicone-based caulking must be applied to joints.

Why are the faucets placed so far from the bather?

Faucets are positioned farther from the seat and closer to a small front access panel to gain maintenance access if needed. Also, the front of the tub deck is wider to allow the faucet installation. Ella walk-in bathtubs are designed with maximum interior space and comfort so the deck width is narrow, and faucets can be installed at the end of the tub. However, it is possible to order the bathtub with faucets not installed on the tub and custom placement of the faucets can be done by your contractor if desired.

Where’s the best place for the water lines for my tub?

Ella 2-Piece or 5-Piece fast fill faucets include two (2) five-foot long water supply lines, which must be connected to the shut off valves near the tub. Most non-Ella brand faucets may not include supply lines so please check the contents of your purchase. We recommend having ¾” water lines with shut off valves placed close to the tub for easy maintenance.

Do you have a touch up or repair kit for your tubs?

We do not, but our technical support team can assist you with directions and options.

Are the extension panels that are available with Ella’s tubs different sizes?

Yes, the Ella walk-in tubs that are shorter than 60” in length, include one (1) custom size extension panel to fill a three-wall, 60” alcove opening.  A few Ella tubs, like the Front Entry or Mobile, do not have extension panels. Contact customer service so someone can help you with detailed information about sizes and extension panels.

See the extension panel video here.

I’m interested in the four-fold shower screen, can one of those sections be removed?

Yes, a section of the 4-fold shower screen can be removed to shorten the screen. If needed please request it at time of the order. The glass shower screen can be customized to your tub. For example, on our Big4Two two seat walk-in tub, you can have a glass shower screen on both sides of the tub, using three or four panels. To see 4-fold shower screen product page click here:

 See the 4 Fold Tempered Glass Walk In Tub Accessory Video Here.

Can I have additional grab bars installed onto my tub?

We pride ourselves on the strategic placement of our grab bars. Your safety is very important to us. However, if you feel you need extra grab bars, they would have to be attached to the walls surrounding your new tub, not onto your tub. Any modifications made to a tub not done by Ella’s Bubbles would void the warranty. See a video about Ella’s safety features here.

If I have a part fall off, a problem, or a technical issue with my Walk In Tub, what do I do? What if I bought the tub from somewhere else?

Please call our technical department at 312-666-6755 or use our designated Contact Form here: Contact Technical Support

Do your walk-in tubs come with temperature control to maintain a set water temperature?

While our walk-in tubs do not come with built-in temperature control features, you can easily add this capability. Temperature control valves can be purchased from stores like Home Depot or other plumbing supply retailers. These can then be installed into the hot water line and preset to maximum safe temperature level for added safety. It’s important to note that adding a temperature control valve may reduce water flow and extend the tub’s fill time. We recommend having this valve installed by a qualified contractor for best results.

Is there a weight limit for your walk-in bathtubs?

We do not have a set weight limit for our walk-in bathtubs. The primary factor is the user’s ability to comfortably fit inside the tub. For structural integrity and durability, our bathtub shell is reinforced with a rustproof stainless steel frame.

Where can I find all the specific dimensions of the tub I’m interested in buying?

You can find all of the dimensions for each of our walk-in tubs on each product page. You can select the blue “Downloads/Specifications” tab or select the blue “Downloads” tab to see schematics, interior and exterior dimensions, installation suggestions, electrical requirements and plumbing recommendations. See our website navigation video here for directions.

Do you provide a CAD drawing for design layout purposes?

On each individual product page, there is a “Drawings” button that will open a downloadable pdf with all relative information for that product. Also feel free to browse the “Downloads” section a little further down the page that includes other helpful resources regarding the specific product. See our website navigation video here.

What is the Ambient Steam & Moisture Regulatory Temperature for your Walk In Tubs?

Our walk-in tubs with components will withstand ambient steam/moisture with temps of 130°F at times.

Does the ShaK tub have closed, finished ends?

The Shak would come with one end panel for the 36″ side. You are also able to purchase any additional end panels. The backside would remain open.

What is the glass thickness on the Stainless Steel Walk In Tub?

The thickness of the glass on stainless steel door frame tubs is 6mm.

Can Ozone be Excluded? Is it Possible to order a Walk In Tub without Ozone?

Our non-soaking Walk In Tubs usually come equipped with Ozone Sterilization. However, all Walk In Tubs are made to order and this can be excluded upon special request. See the ozone sterilization video here.

Can the handle on the Walk In Tub door be removed for installation?

If the door handle came installed on the tub, then it is not removable. A more effective option to reduce the tub width however, is to remove the tub door from the tub hinges.

Can you set a custom temperature for the In-Line Water Heaters?

The in-line water heater helps maintain the water temperature at a constant level while bathing, providing that the water tank can produce enough hot water. The in-line water heater maintains the temperature of the water in the tub as it works with the hydromassage pump. We recommend that you upgrade to the largest available 75-gallon water heater to ensure you have enough hot water. Please consult with a professional contractor to determine if your water tank can provide enough hot water for a walk-in bathtub. See the in-line water heater video here.

Can I place my walk-in tub in an alcove? Will it affect maintenance?

By placing the walk-in bathtub snugly into a 3 wall opening, it would create limited access for maintenance since the both ends of the tub will be enclosed. However, the removable front apron has access panels for maintenance purposes. Most Ella walk-in tubs come with one reversible end panel included for left or right corner installation. If you need to cover both ends as the tub is installed, please purchase an additional end panel. Talk to your installer about installing wall access panels for easy servicing to avoid future costs relating to drywall removal, repair, and painting. Ella’s Bubbles does not cover service costs as a part of our warranty so any future labor costs would be at the owner’s expense.

See access panel video here.     See the end panel video here.

If I have an issue or question about my tub, where can I get help?

Contact Ella’s Bubbles right away either by phone, or by email.

To talk to a customer service representative. They will direct you to a technician who will be able to help you as soon as possible.    Please call our technical department at 312-666-6755 or use our designated Contact Form here: Contact Technical Support

Do you offer warranty on repairs and labor? Who will come out and fix?

Great question! We offer a lifetime limited warranty on the parts of the tub itself. As for repairs and labor, the contractors who handle the installation operate independently and provide their own warranties for labor. So, you’ll want to consult with them about the coverage they offer for their work. Additionally, since we’re not involved in the installation process and don’t profit from it like our COMPETITORS DO, our customers usually save thousands of dollars.

However, if you need help finding a reputable installer, we can certainly help. While we don’t directly participate in the installation or repairs, we’re offering free technical support and parts. If you or your contractor encounter any questions or challenges during the installation or maintenance process, we’re just a phone call away to assist.

And just a heads-up, our A+ certification from the Better Business Bureau is a testament to our dedication to customer service and issue resolution. You can feel confident choosing Ella’s Bubbles for your needs.