Frequently Asked Questions

Type the keyword (main word) of your question to find an answer
For example, if you have a question about the price of a safety bathtub, you would search “price”
General Questions

Do you deliver in my country?

Yes. We currently offer Worldwide Shipping, including United States. Shipping Costs will be coordinated on a case by case basis depending on country – as distributors might be available in your location. Please contact us directly to get in touch with an agent who speaks your language, and we will coordinate the logistics for you – ensuring that you receive your tub conveniently and affordably.

Do you have a distributor in my country?

Yes in United States we have a wide network of distributors. Our team will make sure that you can purchase a tub from us conveniently and affordably. If you are interested in becoming a distributor, please Click Here

If you are ready to begin the purchasing process or if you have any questions please:

  1. Click on “Get Quote”, How to buy” or order request form
  2. Click on Live Chat at ellasbubbles.com during business hours

And our agents or customer support will reply.

How can I be a sales representative?

To become a sales representative in United States, please fill out our sales representative form and a Ellas Bubbles executive in your country will reach out to you. Click here to access form.

Where are Ella walk-in tubs manufactured?

Our products are manufactured and completed in Chicago, Illinois – USA with an in-house factory. All safety tubs are made to order on our assembly line; offering you full customization on size, features, and more.

Where can I find the measurements of the bathtubs?

All Safety Bathtub Specifications can be found on their individual product pages. Please visit the Bathtub product page of your choice on your website, scroll down to the Details/Downloads tab, select “Downloads”, and click on the link containing “Specification”. These Specifications are unique to the bathtub that you selected. In Section, you will also find additional important downloads/documents relative to your selected bathtub.

Do your bathtubs come with a warranty?

Yes, Ella’s Bubbles offers a limited lifetime warranty which includes free parts during the lifetime of the original customer, living at the address of installation. This warranty is non-transferable to other customers or locations. Shipping and labor costs are not covered. Delivery time may be affected by customer location and the availability of part(s). Additionally, technical support is included with the purchase of an Ella’s Bubbles bathtub. To reach technical support, you can call, email, Live Chat, Skype, FaceTime, WhatsApp, WeChat and more.

What electrical standard is required for Ella walk-in tubs?

The Ella walk-in tubs can be manufactured with 110V electrical components or 220V components. Each country will have different electrical standards that our warehouse can conform to.

I’m interested in buying a bathtub from you, what should I do?

Please view our products on our website. If you are ready to begin the purchasing process or if you have any questions please:

  1. Click on “Get Quote, “How to buy or Order Request Form
  2. Click on Live Chat at ellasbubbles.com during business hours

Our agents or customer support will reply.

What do I need to get certified or to know about installing your bathtubs?

Ella’s Bubbles does not require any additional certification to become an installer. However, you may need proper local licensing to perform the electrical and plumbing instructions included with the tub. Please ensure that the required certifications are acquired before proceeding with the connection of electrical pump wiring, plumbing water supply lines, and main drain. Sales campaigns have already launched in your country and reseller/distributor requests are being received daily. Upon approval of your installer application, your (local) team will likely already be awaiting an installer. This is an opportunity to install/service a remarkable product to thousands of people in need. We look forward to establishing a business relationship with you, and delivering only the best quality If you are interested in becoming a sales agent, please let us know specifically. If you would like to be referred to the distributor in your area, please fill out this form, click here for link.

A walk-in bathtub has a door–how exactly does water stay in the tub?

Since bathers enter the bathtub and close the door before filling or draining the bathtub with water, the door is responsible for keeping water in the bathtub. There is a rubber gasket installed into the door or the door frame which is squeezed at the time of closing and locking the door. The gasket seals the door and the door frame.

What is the difference between air massage, hydro massage, and microbubbles?

The air massage has an air pump which pushes the air through the air hoses and air jets, while the hydro massage has a water pump which pushes the water through the water pipes and hydro jets. Microbubble therapy is not a massage but a unique dermatological therapy. Rather, billions of microbubbles are injected through a single water jet by filling the tub with tiny microbubbles capable of penetrating and moisturizing and exfoliating your skin, as well as offering many benefits.

What installation instructions come with the tub?

Every walk-in bathtub installation manual, warranty or other pdf documents can be found on our website at ellasbubbles.com, under the “Downloads” tab on each product page. Additional resources, such as instructional videos, can be found on our website or YouTube channel.

If you have any questions, you can:

  1. Call one of our agents
  2. Email one of our agents

Live Chat one of our agents (at ellasbubbles.com during business hours)

What is the weight capacity for the seat?

If the customer can comfortably fit in the tub, the bathtub can hold the bather’s weight.

What happens if a part on my Ella walk-in tub breaks?

In case of any technical problems, please contact our technical support via phone, email, or Live Chat (at ellasbubbles.com during business hours). Please be prepared to share a description of the issue and photographic evidence with your technician.

Can the order be finished online at ellasbubbles.com?

If you are ready to begin the purchasing process or if you have any questions please:

  1. Click on “Get Quote”, How to buy” or order request form
  2. Click on Live Chat at ellasbubbles.com during business hours

And our agents or customer support will reply.

Where should the water supply lines be installed before the walk-in tub is installed?

Ella 2-Piece or 5-Piece fast fill faucets include two (2) five-foot long water supply lines, which must be connected to the shut off valves near the tub. Most non-Ella brand faucets may not include supply lines so please check the contents of your purchase.

Click here to learn more about the Ella deck mount 2-Piece and 5-Piece faucets.

If the walk-in tub is installed into a three-wall opening, would maintenance be affected?

By placing the walk-in bathtub snugly into a 3 wall opening, it would create limited access for maintenance since the both ends of the tub will be enclosed. However, the removable front apron has access panels for maintenance purposes. Most Ella walk-in tubs come with one reversible end panel included for left or right corner installation. If you need to cover both ends, please purchase an additional end panel.

What electrical house wiring is needed for my walk-in tub?

The house wiring for the tub will be determined by your professional electrician who will calculate total Amperage for each component. For example, if you only have one 5AMP hydro pump with a 7 AMP in-line water heater, it’s a total of 12 AMP. Since breakers are available in increments of 5 Amperage, it’s important to round up; therefore, for 12 AMP, a 15 AMP GFCI protected breaker is required. Walk-in bathtubs, the same as any other bathtubs with electrical parts, will require a dedicated GFCI protected electrical line. Consult with your local licensed electrician.

Will the walk-in bathtub fit in my home?

Ella walk-in bathtubs are delivered as one unit. Therefore, it is necessary to ensure you correctly measure the width of your doorways from the main entrance to the bathroom, and turning angles in which you would need to carry your walk-in bathtub into the bathroom.

To learn more about choosing the right walk-in bathtub for you, please click here.

Who can install Ella walk-in bathtubs?

Licensed and experienced contractors who are aware of local building construction requirements. Experienced electricians and plumbers will be able to install the bathtub by following our installation manuals, videos and directions by Ella’s technical support team.

How do I seal between the tub and wall?

You can seal between the tub and the wall using 100% silicone or silicone based caulking. Please see manuals for additional information.

Can I have additional grab bars installed onto my tub?

No, it will void the warranty. Any additional grab bars must be installed on the bathroom wall.

Is the extension panel custom sized for each tub to fit into a three-wall, 60” alcove opening?

Yes, most Ella tubs that are shorter than 60” include one (1) custom size extension panel to fill a three-wall, 60” alcove. Some tubs, like Front Entry or Mobile, do not have extension panels.

Will the outswing door open when the door is unlocked and there is water inside the bathtub?

Yes, the outswing door will open when the door is unlocked- no matter if the tub is empty or filled with water.

Does the tub come with an in-line water heater?

The Hydro Massage Pump is equipped with an in-line water heater. This in-line water heater is not designed to heat up the water, rather it only maintains the water’s temperature in the tub. As an alternative, the heated seat and backrest option can be purchased to keep the seat warm. It is suggested to upgrade to the largest available water heater to ensure enough hot water.

Why are the faucets so far from the seat?

Faucets are positioned farther from the seat and closest to a small front access panel to gain maintenance access if needed. However, you can request the faucet to be placed on the side wall since the faucet holes are drilled only after orders are placed.

What makes the Ella walk-in tub doors so special?

The most distinguishing features of Ella brand walk-in bathtubs are the sleek designs of the doors. Ella’s offers a variety of door styles: U-shape inward swing, U-shape outward swing, L-shape outswing, and S-Class inward swing. To read more about Ella’s contemporary doors, click here or visit our YouTube channel.

Does the bath come with handrails?

Ella brand walk-in bathtubs do not come with handrails, however, safety grab bars are included with most models.

Are the walk-in bathtub seats comfortable?

Ella walk-in bathtubs come with a molded acrylic seat. These seats are both sturdy and comfortable. The comfort level will vary due to the length or width of the seat, so please check the drawings to compare and assess.

How many jets are in my walk-in bathtub?

Please visit individual product pages to view images, descriptions and drawings for each particular model and jetting packages or call, e-mail, or message one of our agents. Also you can ask questions in our live chat during our business hours.

Does the bath come with a faucet or handshower?

If you order an Ella 2-piece or 5-piece deck mount faucet, it will include a faucet and a pull out hand mixed. Click here to learn more about the 2-Piece and 5-Piece faucets.

Can one of the sections of the 4-fold shower screen be removed?

Yes, one (1) of the 4-fold sections can be removed to create a 3-fold shower screen. Click here for more information.

What’s the difference between a 2-Piece and 5-Piece fast-fill faucet?

The main difference between the 2 and 5-Piece faucet is, the 2-piece faucet saves deck space (as there are two pieces); however, the 5-piece faucet has a slightly faster fill time.

Click here to learn more about the 2-Piece and 5-Piece faucets.

Is it possible to shower in a walk-in bathtub?

Yes, if the shower head or shower column is properly installed to avoid water leaks through the pull out hand shower. The pull out hand shower is not designed to be hung on the wall because the water may leak through the retraction hole. Please see helpful information here:

 

https://ellasbubbles.com/product/barrel-extension-hose-kit/

Additionally, a Shower Column Kit can be purchased. To learn more, click here.

Are walk-in bathtubs hard to maintain?

Please click here for cleaning instructions.

How long has Ella’s been in business?

Ella’s Bubbles has been in business since 2005. To learn more about Ella’s Bubbles, click here.

Can you lie down in a walk-in tub?

Walk-in bathtubs are designed for seated bathing, therefore laying in a walk-in bathtub is dangerous and prohibited. However, Ella’s Bubbles offers two Lay Down bathtub models: Lay Down 30” x 60” and Lay Down 32” x 72.”

Are all walk-in bathtubs the same?

No, Ella brand walk-in bathtubs have over 25 different model options. Our tubs range in door style, size, jetting options, and therapeutic options.

What size water heater is required?

It is suggested to upgrade to the largest available water heater to ensure enough hot water can be produced. Please consult with a professional contractor to determine if your water tank can provide enough hot water for a walk-in bathtub, or contact Ella’s Bubbles agent or customer support.

Can the thermostatic control valve be adjusted, and if so, how?

Yes, the Thermostatic Control Valve can be adjusted by pressing the button and turning the knob towards the red dot to increase the hot water flow. Please visit the thermostatic control valve page for more information.

Do you have a touch up or repair kit for your walk-in tub acrylic shells?

No, but our technical support can assist with directions and options.

Do I need to flush the unit before and after use?

Please click here for cleaning and maintenance instructions.

Should I be alarmed if my bathtub begins making noises (air pump turns on on its own and cannot be shut down)?

Do not be alarmed. This is the auto-purge maintenance system working to clear out any excess water in the air jets. The purge will automatically run for 120 seconds, 20 minutes after the air jets have been turned on. If you are in the bathtub, please remember to drain the water before exiting.